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Troubleshooting E
This appendix contains valuable information to help you solve the most common
printer problems. The problems addressed are divided into these types:
· Printer health
· Print quality
· Data transfer
· Application software
Troubleshooting quick list
Many common problems can be solved by checking for just three items:
· Is the printer connected to a good power source?
· Does the printer driver software match the emulation selected on the printer?
Isolating problems
You can quickly isolate problems to either the printer, computer/printer interface, or
application software using the following procedure:
1. Turn the printer OFF, then ON.
2. Load media, then run a prime to assure that all jets fire.
3. Perform a color calibration.
If your printer fails during any of the above steps, call your dealer or call Technical
Support. Otherwise, continue with the steps that follow.
4. Send a sample print
directly to the printer through the parallel port. For
example, on Windows 95/98, type: copy /b <filename>.rtl lpt1. On Win-
dows NT type: print /d:lpt1 <filename>.
5. If your computer is running on a network, login and copy the sample file to
the printer over the network.
6. If steps 4 or 5 fail, repeat them using another computer.
If any of these steps fail, your printer may not be correctly connected to
your computer and/or network. Contact your network administrator or your
dealer. Otherwise, continue with the steps that follow.
- Printer Reference Guide 1
- WARRANTY CLAIMS 2
- FCC Statement (U.S.A.) 3
- VDE statement 4
- Industry Canada 4
- Material safety data sheet 4
- General operating safety 5
- Manual conventions 5
- Other reference materials 6
- Contents 7
- EFERENCE GUIDE 8
- Printer setup 1 10
- Printing 11
- Obtaining quality results 11
- Use the right inks and media 11
- Choose the right media 12
- Caring for your media 13
- Use the right software 13
- Status LEDS 14
- Selection 14
- Choosing menu functions 15
- Setting the language 15
- To choose a language 15
- To choose supply type 15
- Loading media 16
- To load media 16
- Feed media 16
- To feed media 16
- Moving the carriage 17
- To move the carriage 17
- Installing the cutter 17
- To install the cutter 17
- ➪ To print the color test 18
- Printing the prime pattern 19
- To print the prime pattern 19
- Clogged jets 20
- Cleaning jets 21
- To use the clean function 21
- Manual jet compensation 21
- Aligning the ink cartridges 22
- Performing color calibration 24
- To perform color calibration 24
- Paper axis calibration 25
- Cartridge recognition 26
- Installing software 27
- Windows driver 27
- To install the Windows driver 27
- HDI version 6 and 7 drivers 28
- ADI driver 29
- To install the ADI driver: 30
- Network considerations 31
- Making a test print 31
- Canceling a print 31
- Printer options 2 32
- LED display 33
- Printing the settings 34
- Choosing print mode options 34
- Color mode 35
- To choose the color mode 35
- Quality modes 35
- To choose print quality 36
- Resolution 36
- To choose resolution 36
- Choosing paper options 37
- Media supply 37
- Media standard 37
- To choose the media standard 37
- Printer Options 2-7 38
- Reference Guide 38
- Printer Options 2-8 39
- Printer Options 2-9 40
- Printer Options 2-10 41
- Printer Options 2-11 42
- To set margins 43
- Auto-Cut 43
- To set Auto-Cut 43
- Save Media 43
- To turn off Save Media 43
- Auto-Wipe 44
- To turn off the wiper 44
- Defining user setup 44
- To save user setup 44
- Defining units of measure 45
- To choose measurement units 45
- Choosing a language 45
- ➪ To set the ink preheat time 46
- ➪ To set the dry time 47
- Printer Default Settings 48
- Printing a file 49
- Heidi driver 49
- Device and document settings 50
- Custom properties 51
- Printing 3-4 52
- Stopping printing 54
- Spooling 54
- HP-GL/2 options 4 55
- Accessing HP-GL/2 features 56
- To access HP-GL/2 features 56
- Palette select 56
- To choose a palette type 56
- ➪ To set control 57
- To rotate the image 58
- Ink reduction 58
- To set ink reduction 58
- Rotation 58
- Reprints 59
- To make multiple prints 59
- ➪ To enable nesting 60
- Nest time 61
- To define nesting time 61
- Ink limit 61
- To enable the ink limit 61
- HP-GL/2 Test File 62
- To print the test file 62
- Acceptable DIMM sizes 63
- DIMM installation 63
- To remove the right cover 64
- To remove the DIMMs 64
- ➪ To install the new DIMM 65
- Menu tree B 66
- Setup menu at a glance 67
- Setup menu 68
- User Setup 69
- Ink Options 69
- Utility menu at a glance 70
- Utility menu 70
- Color Calib 71
- Db Calib 71
- Paper Calib 71
- Display Settings 71
- Print Settings 72
- Service Menu 72
- Open Jets 72
- Technical information C 73
- Technical information C-2 74
- REFERENCE GUIDE 74
- Cartridge errors 75
- Memory Errors 76
- Troubleshooting E 77
- Printer Health 78
- Encoder Strip 80
- Trailing Cable Shelf 80
- Data Transfer 86
- Application Software 88
- Calling for Help 90
- Customer Technical Support 91
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